INFORMATION TECHNOLOGIST / PROGRAMMER
Advanced Computer skills in:

PROFESSIONAL EXPERIENCE
Programmer / Database Administrator, L3 Communications
In support of:
Instructional Support Team
TRACEN Petaluma USCG
08/2003 - Current

• Create Adobe Flash interactive Applications and simulations combining design and Actionscript.
• Provide advanced database design functions using USCG training center standard development tools, (e.g. Microsoft Visual Studio, Adobe CS3, Enterprise Manager, and Access).
• Monitor the host database server to ensure maximum performance and availability for e-learning students and USCG training center users.
• Create and populate new SQL and Access database environments and determine the need for database modifications. Develop code to create databases using .NET, ASP, Flash Action Script, SQL, and Access and provide source code documentation of the databases.
• Script and perform data fixes, test, and schedule data fixes appropriately.
• Write code, develop and test database jobs and data related processes, including writing and maintaining operating system scripts.
• Perform SQL and Access database tuning and configuration to enhance performance and ensure stability. Create, revise and maintain database source code including views and stored procedures.
• Create Computer Based Training using Custom Course creation systems and off the shelf software.
• Research and evaluate authoring and development software and applications for viability as Coast Guard Standard training tools.
• Provide mentoring to IST staff regarding new and more efficient development technologies and techniques.
• Advise clients and instructors on appropriate implementation of technology solutions to meet training needs.
• Mange office budget, software and equipment purchase, and waivers to justify software and hardware purchase.

NTT/Verio , Virtual Private Servers Technical Support Supervisor
Orem, UT / Napa CA
8/1999 - 8/2003
VPS Technical Support Supervisor

• Supervised and trained team of Technical Support Representatives.
• Resolved Tier 2 and 3 support issues and management of customer escalations.
• Monitored phone and email contact with our customers while conducting weekly, quarterly, and yearly Quality Assurance reviews.
• Mentored first level support team and resellers with server software installation and troubleshooting, including Perl modules, PHP, MySQL, other programming/database applications and e-commerce software.

SHW Technical Support Team Leader

• Fielded escalated calls from customers that could not be resolved by the tier 1 or tier 2 representatives.
• Included technical issues beyond the normal realm of support as well as handling customer grievances.

Shared Web Hosting and Legacy Technical Support Tier 1 Support

• Included support for Perl, PHP, MySQL, ASP, Virtual Basic, XML, and MS SQL as well as other applications and programming structures.
• Provided technical support for Verio's Legacy TABNet and Best.com servers. Involved email setup, Perl script troubleshooting and basic troubleshooting of e-commerce packages.
• Procured and upgraded user accounts, administered the Domain Name Servers.
• Liaison between the support group and the Systems Administration team.

United States Marine Corps, Engineer Equipment Mechanic
Camp Pendleton, CA 1991 - 1997
Last rank held: Sergeant
Last Position: Platoon Sergeant
Disabled American Veteran
Honorably discharged as a Sergeant in December 1997.

Education
BSIT (In Progress/Senior Year), University of Phoenix
Computer Specialist, Santa Rosa JC
Non Commissioned Officer School, Camp Pendleton

SOFTWARE
Adobe/Macromedia (Flash Professional, Dreamweaver, Fireworks, Contribute, Photoshop, Illustrator, Acrobat)
Microsoft Visual Studio .NET
SQL Server Tools
Net Beans Java Development tools
Click 2 Learn (Toolbook)
Lectora

WEB SERVER OPERATING SYSTEMS

MySQL
Microsoft SQL 6 - 2005